These Terms and Conditions apply to all transactions for the sale of goods on our website. Use of our website signifies your agreement to be bound by these terms and conditions. Please read them carefully.
We reserve the right to change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website. Your statutory rights are not affected.
All orders made by you through our website are subject to acceptance by us. We reserve the right not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us you will receive an order acknowledgement email with your order number and details of the products that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email acknowledgement sent by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between you and us will take place when we send you an email confirming that the goods you have ordered have been despatched to you.
In the event that, after receiving your order, we discover that the goods ordered are unavailable, we will contact you by e-mail and you will have the option to wait until the goods are available from stock; cancel your order; or amend your order to substitute the unavailable items with alternative goods.
Payment for the goods and delivery charges can be made by any method shown on our website at the time you place the order. Payment shall be due before the shipping date. There will be no delivery until cleared funds are received . Payments shall be made by you without any deduction.
The goods you order will be shipped to the address you give with your order. Orders placed before 3.00 pm on a working day will be processed that day provided no additional security checks are required and all items are available in stock.
If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. We will use our reasonable endeavours to ensure that the estimated delivery times set out on our website are met. However, delivery speed is not guaranteed and should not be relied upon with. We cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
If your delivery address is outside of the European Union, you may be subject to import duties and taxes applicable in the destination country. Any such additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, you are advised to contact your local customs office for further information.
Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "unchecked". Failure to do so may affect claims that you make thereafter.
Claims for loss or damage to goods in transit must be made to us within 7 days of delivery. Claims for non-delivery will not be accepted after 10 days of despatch for UK deliveries, 20 days for other EU countries and 30 days for non-EU countries unless otherwise agreed by us.
In line with the Distance Selling Regulations (DSR), should you wish to cancel your order you must return the goods in accordance with our returns policy. Details of our returns policy and procedures are stated in this page .
All items that returned to us will be checked and verified by us. If any returned goods are found incomplete or Damaged by User, we will make a reasonable deduction from any amount that we may refund to you.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any goods to us for example, by ensuring the goods are adequately packaged, correctly addressed, and returned using a recorded insured delivery method.
All products are covered by manufacturer's warranty unless otherwise stated.
Product images are for illustrative purposes only. Actual packaging and product design may vary from those shown.
Prices and promotional offers are subject to change without notice. Discounts and special offers are not valid in conjunction with any other offer or discount.
Although we endeavour to ensure that all information on our website is accurate, occasionally an error may occur. We will do the best to correct it as quickly as practicable after an error is discovered. We reserve the right to adjust prices, offers, images, information, specifications and descriptions of goods, products and services on our website.
We shall not be liable for any loss or damage that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
Our aggregate liability (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage shall be limited to and in no circumstances shall exceed the price of the goods in question.
We shall not be liable to you for any indirect or consequential loss or damage (including without limitation loss of income or profit, loss of goodwill, loss of revenue, loss of contracts, loss of anticipated savings, loss of data or business interruption, damage to property or otherwise) which arise out of or in connection with this contract.
Nothing in these conditions excludes our liability by law for death or personal injury caused by our gross negligence or wilful misconduct.
These terms and conditions shall be governed by English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.